Thank you for shopping at Joshila Sports. We strive to provide high-quality customized sportswear for Sports Teams and Clubs. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 15 days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging. Any items not in their original condition or damaged in any way due to customer misuse or negligence will not be accepted for return.
Initiating a Return
To initiate a return, please contact our customer support team at info@joshila.co.uk within 15 days of receiving your item. Please provide your order number, details of the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with further instructions.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, product defect). We recommend using a trackable shipping service for return shipments to ensure the safe return of the item.
Refunds
Upon receiving the returned item and inspecting its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
Exceptions
Certain items are not eligible for return or refund, including personalized or customized products unless they are defective or damaged upon receipt.
Contact Us
If you have any questions about our refunds and returns policy, please contact us:
Joshila Sports
13 Lynworth Lane Twyning, Twyning Tewkesbury Glos, GL20 6DD
United Kingdom
Email: info@joshila.co.uk